unggu Casino & Sportsbook Data Care

This page describes what we collect when you use unggu and how we keep that data protected. We operate under jurisdiction-restricted access — our services are available only where applicable law permits. Your privacy is central to how we run our platform.

We collect information to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to maintain account security. We do not sell your data to third parties. This policy sets out what we do, how long we hold it, and your rights to access or delete it.

What We Collect on unggu

We collect personal data in three main categories. First, account setup data: your email address, full name, date of birth, and phone number. We require these during email verification and KYC (Know Your Customer) document submission. Second, payment data: when you deposit or withdraw, we record the payment method you chose, the transaction amount, and the timestamp. We do not store your card details or bank credentials — payment processors handle that separately. Third, activity data: we log your login times, game selections, and market interest (for example, whether you view Liga 1 Indonesia fixtures or Champions League odds). We use this to personalise your unggu dashboard and detect unusual account behaviour.

How We Use Your Data on unggu

We use your data for five purposes. First, account verification: we confirm your identity and check for fraud or duplicate accounts before your first deposit. Second, payment processing: we share your name, email, and transaction details with our payment partners — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet — so they can complete your transfer. Third, compliance: we may be required by local authorities to disclose account records during Idul Fitri, Idul Adha, Imlek, or other regulatory windows. Fourth, service delivery: we use your activity logs to show you football markets relevant to your region — Liga 1 fixtures in Jakarta, Surabaya, Bandung, or Medan — and to troubleshoot technical issues. Fifth, communication: we send you deposit confirmations, withdrawal status updates, and account security alerts via email or SMS.

We do not use your data for marketing unless you opt in. We do not share your data with advertisers, data brokers, or analytics vendors outside our direct service providers.

Third-Party Data Processors on unggu

Our unggu platform relies on external processors to operate safely:

• Payment gateways: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment receive your payment instruction and transaction history. They are bound by their own privacy policies.
• Email service: we use a third-party mail provider to send account notifications. Your email address is hashed and not logged by them beyond delivery.
• Cloud hosting: our servers are hosted on infrastructure providers in compliant data centres. We encrypt data at rest and in transit.
• Fraud detection: we use automated screening to flag unusual login patterns or transaction volumes. This system does not store your personal details longer than 90 days.

Your Rights Regarding unggu Data

You have the right to request a copy of all personal data we hold about you on unggu. You may ask us to delete your account and associated records, subject to any legal retention obligations (for example, tax or anti-money-laundering requirements may keep transaction logs for up to five years). You may also request we correct inaccurate information or restrict how we use your data. To exercise these rights, contact our support team via email or your account dashboard.

Cookies and Tracking on unggu

Our unggu site uses cookies to maintain your login session, remember your language preference, and track which sports markets (like Piala AFF or Piala Indonesia tournaments) you visit most often. We use session cookies (deleted when you log out) and persistent cookies (lasting up to 365 days). We do not use third-party tracking or retargeting pixels. If you disable cookies, unggu will function but you will need to log in again each visit.

How Long We Keep Your Data

We retain your account data (name, email, phone) for as long as your account is active, plus two years after closure. Transaction records are kept for five years to satisfy anti-money-laundering regulations. Activity logs (game selections, login history) are deleted after 12 months. KYC documents are encrypted and stored separately; if your account is closed, we delete them within 30 days unless required by law to retain them.

Account closure

Personal data retained 2 years; transaction logs retained 5 years

Activity logs

Deleted automatically after 12 months of inactivity

KYC documents

Encrypted; deleted within 30 days of account closure

Contact Us About Your Data

If you have questions about how unggu handles your personal information, or if you wish to exercise your data rights, reach out to our support team. We undertake to respond within 10 business days. You may also contact us if you believe we have breached data protection rules applicable to your jurisdiction.

We update this privacy policy from time to time. Material changes will be notified to you via your unggu account dashboard or by email. Your continued use of unggu after a policy update means you accept the new terms.